A customer relationship management (CRM) ticketing system is a software application that helps businesses manage and track customer support interactions. It provides a central repository for all customer support requests, regardless of the channel through which they were received (e.g., phone, email, web chat, social media). This allows businesses to track the progress of each request, assign it to the appropriate support agent, and monitor its resolution.
CRM ticketing systems offer a number of important benefits for businesses, including: