Transformation in action: What it takes to automate 81% of your customer service while improving CX

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Intercom, the leading customer service platform provider, reported a mixed financial performance in the fourth quarter of 2025, with revenue coming in at $320 million, a slight increase from $315 million in Q4 2024. However, the company’s gross margin declined to 65%, falling short of analyst expectations of 68%. Comparatively, the average gross margin for … Read more

69 Tahun Perjalanan Astra: Tumbuh Solid Membangun Negeri

69 Tahun Perjalanan Astra: Tumbuh Solid Membangun Negeri

On March 17, 2026, CNBC Indonesia reported that PT Astra International Tbk (Astra) achieved a 8% year-over-year revenue growth in 2025, reaching IDR 328 trillion, outpacing the sector average of 5.2% for industrial firms. This growth was driven by its automotive and financial services divisions, which collectively contributed 62% of total revenue. Operating margins for … Read more

Heboh Tiket Pesawat Padang-Manokwari Rp17 Juta, Kemenhub Buka Suara

Heboh Tiket Pesawat Padang-Manokwari Rp17 Juta, Kemenhub Buka Suara

On March 17, 2026, CNBC Indonesia reported that tickets for flights between Manokwari and Padang reached Rp16-17 million, sparking widespread debate. The Indonesian Ministry of Transportation (Kemenhub) clarified that these prices were not due to official carrier fare hikes but stemmed from indirect routes involving multiple transits. According to Kemenhub’s Agustinus Budi Hartono, such pricing … Read more

Why connected customer experiences keep failing

Why connected customer experiences keep failing

61% of organizations still struggle to activate their data effectively, according to the 2025 State of Martech report, even after investing in customer data platforms and orchestration tools. This statistic aligns with the consensus from a MarTech Conference panel, where panelists and attendees identified the operating model as the primary obstacle. For instance, a 2024 … Read more