Transformation in action: What it takes to automate 81% of your customer service while improving CX
Intercom, the leading customer service platform provider, reported a mixed financial performance in the fourth quarter of 2025, with revenue coming in at $320 million, a slight increase from $315 million in Q4 2024. However, the company’s gross margin declined to 65%, falling short of analyst expectations of 68%. Comparatively, the average gross margin for … Read more