Intercom’s AI-Driven Customer Service Revolution: Automating 81% of Support While Boosting CX
How did Intercom’s support team become its own most demanding customer The answer lies in a bold experiment: leveraging its own AI platform to test, refine, and scale customer service at a pace no human team could match. As of March 2026, this is not just a case study in automation, it’s a blueprint for … Read more