Why CRM Became Mission‑Critical for SMBs in 2025 A Critical Overview
Why CRM Became Mission‑Critical for SMBs in 2025, a shift driven by a confluence of technological advancements and evolving customer expectations. The very fabric of Small and Medium-sized Businesses (SMBs) underwent a radical transformation. The rise of remote work, fueled by cloud computing and enhanced connectivity, demanded centralized data management. Hyper-personalization, a customer service model … Read more