Dynamics 365 Customer Insights (Data & Journeys) in 2025: Do You Still Need a CDP? The customer data landscape is a wild west, folks, and it’s changing faster than you can say “personalized experience.” We’re talking about a world where understanding your customer isn’t just good business; it’s the ONLY business. This isn’t just about … Read more
From CRM to CDP to Data Cloud: Architecture Patterns for 2025 isn’t just a fancy tech buzzword, it’s a survival guide for businesses navigating the wild west of customer data. Forget the dusty old CRM systems of yesteryear, we’re diving headfirst into a world where customer data is the ultimate superpower. Think of it as … Read more
Wih, cakmano kabarnyo dulur-dulur? Pastinyo seru nian kan kalo kito ngomongke EU AI Act 2025: What CRM Teams Must Do Now to Stay Compliant! Ini bukan cuma sekedar peraturan, tapi jugo tantangan sekaligus kesempatan emas buat kito-kito yang berkecimpung di dunia CRM. Bayangke, AI yang canggih nak masuk ke CRM kito, tapi harus tetep patuh … Read more
With CDP vs CRM in 2025: Do You Need Both or One Unified Platform? at the heart of our discussion, we embark on a journey through the evolving landscape of customer data management. As we approach 2025, the volume and complexity of customer data continue to grow exponentially. This presents both exciting opportunities and significant … Read more
Building a Golden Record in CRM: Data Unification Best Practices unveils the critical process of creating a single, trusted view of your customer data. This guide delves into the complexities of consolidating information from diverse sources, transforming raw data into actionable insights. The journey explores the core components, data sources, and essential techniques for achieving … Read more
Customer Data Platforms (CDPs) in CRM for Unified View, a whisper in the digital wind, where scattered fragments of customer identity yearn to coalesce. It speaks of a yearning, a quest to know the heart of the customer, to gather the whispers of their journey from the myriad of data streams. Like fallen leaves in … Read more